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When items are brought in for service we do a complete inspection of the item and provide a copy of a written work order with the services requested and our charges for those services. Occasionally additional repairs are subsequently identified which are necessary to complete a job. Our prices for most services will be based upon the size and the styling of the item as well as the nature of the work requested. We do not do house calls, but we do have the ability to give reliable pricing information for most services by email or over the telephone. The best way to get pricing information in advance is by sending pictures and relevant measurements either by email or mail. We don't need measurements for chairs, but for tables we need the measurements from end to end and side to side, including any leaves; for most other items we need side to side, front to back and top to floor dimensions. If your item is unique and you are not sure what dimensions we might need, send the pictures with whatever dimensions you guess we might need and we will let you know if there are others. We can then estimate prices. Please keep in mind that such prices are always subject to review when the items are brought in. Some hints at what a job might cost can be found in our website store listings for "as-is" items. There items are for sale as-is but the cost of renovation is also given. Many people will call expecting the type of work we do to provide them with a monetary savings relative to another course of action. It is occasionally "economical" to use our service, however, what we provide is not usually a source for economy but rather for preservation of value.
Refinishing Jobs We require a minimum deposit of 25% of the anticipated nontaxable charges plus 50% of the anticipated taxable charges at the time service is ordered. Service is not considered to be ordered and items are not placed in the queue for work until this deposit is paid. Next, half the remaining estimated balance is due before we begin the finishing work. Additional progress payments may be requested if other factors demand it. Final charges may vary from estimated charges. The final charge, less deposit and progress payments, is payable in full when the work is completed. All Other Jobs We require a minimum deposit of 33% of the anticipated nontaxable charges plus 50% of the anticipated taxable charges at the time service is ordered. Service is not considered to be ordered and items are not placed in the queue for work until this deposit is paid. Additional progress payments may be requested if other factors demand it. Final charges may vary from estimated charges. The final charge, less deposit and progress payments, is payable in full when the work is completed.
Forms of Payment All payments may be made by cash, check, debit card, money order, traveler's cheque, or by Visa, MasterCard or Discover. If for any reason a customer decides not to have us complete the work originally requested, full refunds will be promptly given of any deposit made, less charges for any work actually begun on the item or any storage charges which might apply. Final payment is understood to signify satisfaction with the work completed. Any charges not paid within 30 days will incur a 1% per month finance charge. Items left over 30 days will incur a storage charge unless a deposit has been paid and work has not yet commenced. Furniture left over 90 days or where arrangements have not been made to work on, to hold or to deliver the furniture, will be sold to recover costs.
Strip Only Jobs Jobs are usually completed within half a week to a week. Holidays, unusually difficult items or a large number of items, or things not in our control, might require a lengthened time.
Minor Repairs Minor repairs would include some reweaving jobs, some re-gluing jobs, some touch up work, light refurbishing, etc. These jobs can often be done within two to three weeks.
Major Repair, Reweaving, Restoration and Refinishing Services These are highly skilled crafts which at times require a developed artistic sense. Each project we take on is unique and requires the close and detailed attention of our craftsmen. When we start work on a new piece of furniture we select the piece that has been waiting the longest. Because of the variable nature of our work and our first in-first served policy, we cannot predict exactly how long a wait there will be until we begin a job or how long a given job will take. When orders for work are placed, we do offer an estimate of the time that may be required, but this should not be taken as a firm commitment to a completion date.
HOW DO I GET MY FURNITURE BACK AND FORTH? Most customers are able to transport items by their own means, but when this is not possible, we can recommend several competent movers who can provide this service to our customers.
Furniture items re-glued with our epoxy adhesive are guaranteed against glue failure for five years. We offer no warranty for items glued with hide glue. We expressly exclude any guarantees concerning performance of stains or finishes applied by other individuals or companies to items we have stripped. New finishes applied to previously unfinished furniture or woodwork, or to furniture or woodwork we have stripped, are guaranteed for ten years (prorated) from the date of application against peeling, crazing, checking or other defects. This warranty does not cover scratches, dents, gouges, chips, cracks, fading, damage from heat, liquids, plasticizing agents, exterior use, abuse, misuse, or finishes we apply over a previously existing finish. Unless otherwise expressly excluded or extended, defects in workmanship will be corrected at no charge within ninety days of the original work. All text and graphics Copyright 2001 - 2010 Craftsman Furniture Service | ||
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